FAQ Category: Shipping

All shipping FAQS.

How do I know if my item has been dispatched?

You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information. You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.

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Can someone else sign for my shipment?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

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Do you ship to BFPO addresses?

Yes, we ship to BFPO addresses. Please ensure you complete the billing address field as appropriate and the BFPO address as the shipping address.

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Do you ship to PO Box addresses?

NO. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

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What couriers do you use for shipping?

Royal Mail.

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Can I track my parcel?

If you selected the tracked postage rate, you will be able to track your parcel.

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How long does shipping take?

For shipping rates and estimated arrival times please navigate to the Shipping information page using the button below.

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Do I pay customs & import charges if I live outside the EU?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might […]

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Can I change the shipping address?

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address. If you have made […]

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How much is shipping?

For shipping rates, head over to the delivery section to find out.

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