FAQ Category: Returns

All return FAQS.

Can you confirm you have received my return?

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when […]

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How long will it be before I get an exchange?

We aim to process returns within 7-10 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.

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How long will it be before I get a refund?

We aim to process returns within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.

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what is your online returns policy?

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. […]

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What is your return address?

37 castle road Henley in arden Solihull B95 5ls

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