FAQ Category: Orders

All order FAQS.

How do I know if my order was successful?

We will email to confirm your order has been received, and is being processed. You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

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There is a problem with the order I received.

If there is an issue with your order when you receive it please contact out Customer Service Team as soon as possible. We will do our best to resolve this issue as quickly as we can.

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Can I change or cancel my order?

If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team via email as soon as possible after placing the order.

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Where is my order?

If your order has not arrived when you were expecting it then please check the following: Check you have received a dispatch confirmation email from us. Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel. Check no one else residing at […]

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