Terms & Conditions


These terms


These are the terms and conditions on which we supply Clothing (“Products”) to you through our website (our “Platform”).


Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.


By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.


Information about us and how to contact us


We are Nero London, a company registered in England and Wales, trading as Nero London.


For any questions or problems relating to our Platform, our Products or these terms, you can contact emailing us at info@nerolondon.co.uk.


If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.


When we use the words “writing” or “written” in these terms, this includes emails.



Our contract with you



You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.



If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:



the Product ordered is out of stock;



there are unexpected limits on our resources which we could not reasonably plan for;



we have identified an error in the price or description of the Product; or


we are unable to meet a delivery deadline you have specified.


We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.


Our products



The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images.



Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a eighty per cent (80%) tolerance.



The packaging of the Products may vary from that shown in images on our website.



Your rights to make changes

If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.  If we cannot make the change or the consequences of making the change are unacceptable to you