FAQS

Orders (4)

We will email to confirm your order has been received, and is being processed.

You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

If there is an issue with your order when you receive it please contact out Customer Service Team as soon as possible. We will do our best to resolve this issue as quickly as we can.

If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team via email as soon as possible after placing the order.

If your order has not arrived when you were expecting it then please check the following:

  • Check you have received a dispatch confirmation email from us.
  • Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
  • Check no one else residing at your address has taken receipt of your parcel.

If you still can’t locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.

All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.

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Payments (5)

Yes, we use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each payment.

We accept E-WALLET VOUCHERS  online.

The full cost of the order will be charged as soon as it is placed.

You can use any of the cards listed below to pay for your order:

  • MasterCard
  • Visa
  • PayPal

You can also pay for online orders with an E-WALLET VOUCHER.

We take payments in the following currencies depending on your shipping destination:

  • £GBP
  • $USD
  • €EURO
  • $AUD
  • ¥JPY
  • $CA
  • $HK
  • $SGD
  • DK

For some countries we display an approximate conversion from these currencies to local currencies. Local currencies are for display purposes only and are calculated based on exchange rates that are updated daily.

 

Please note: some banks may charge you an International Transaction Fee.

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Returns (5)

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Should you have any queries about your return, please feel free to contact our Customer Services team.

We aim to process returns within 7-10 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.

We aim to process returns within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

37 castle road

Henley in arden

Solihull

B95 5ls

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Shipping (11)

You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information. You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Yes, we ship to BFPO addresses.

Please ensure you complete the billing address field as appropriate and the BFPO address as the shipping address.

NO. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Royal Mail.

If you selected the tracked postage rate, you will be able to track your parcel.

For shipping rates and estimated arrival times please navigate to the Shipping information page using the button below.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.

If you have made a mistake with your shipping details please contact our Customer Services team immediately via email and we will try to amend them.

For shipping rates, head over to the delivery section to find out.

We deliver to almost all countries worldwide.

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